Privacy Policy

Introduction

This Privacy Policy describes how Cozy Capsules (collectively "Cozy Capsules", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://cozycapsules.in/ (hereinafter referred to as the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up, registration or use of our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as your bank account, credit card, debit card, payment instrument information, biometric information including facial features or physiological information in order to enable specific Platform features, all in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We may also collect information related to your transactions on the Platform and third-party business partner platforms.

When a third-party business partner collects your personal data directly from you, their privacy policies shall apply. We shall not be responsible for the privacy practices or content of such third-party privacy policies.

If you receive an email, phone call or message claiming to be from Cozy Capsules requesting personal information such as debit/credit card PIN, net banking password or mobile banking password, never provide such information. If disclosed, report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data for marketing purposes, we provide you the ability to opt out of such communications.

We use personal data to assist business partners in handling bookings, enhance customer experience, resolve disputes, troubleshoot issues, inform you about products, services and updates, customise your experience, prevent fraud and criminal activities, enforce our terms and conditions, conduct research, surveys and analytics, and for other purposes disclosed at the time of collection.

You understand that access to certain services may be affected if required permissions or information are not provided.

Sharing

We may share your personal data internally within our group entities, affiliates and corporate entities to provide access to services and products offered by them. These entities may market their offerings to you unless you explicitly opt out.

We may disclose personal data to business partners, service providers, logistics partners, payment processors, prepaid payment instrument issuers, reward program providers and other parties necessary to provide our services.

Such disclosures may be necessary to provide services, comply with legal obligations, enforce agreements, facilitate marketing activities and prevent, detect or investigate fraud and illegal activities.

We may disclose personal and sensitive personal data to government authorities, courts or law enforcement agencies where required by law or legal process.

We may also disclose information where reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims regarding violations of third-party rights, or protect the rights, property and safety of our users and the public.

Security Precautions

To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt reasonable security practices and procedures.

Once your information is in our possession, or whenever you access your account information, we follow security guidelines and use secure systems to help protect your data.

However, transmission of information over the Internet is not completely secure. By using the Platform, users acknowledge and accept the inherent risks associated with online communications.

Users are responsible for maintaining the confidentiality and security of their account login credentials and passwords.

Data Deletion and Retention

You may request deletion of your account through your profile settings on the Platform or by contacting us directly.

Account deletion may result in loss of all information associated with your account.

We may delay or refuse deletion requests where there are pending grievances, claims, ongoing services, legal obligations or other legitimate reasons.

We retain personal information only for as long as necessary for the purposes for which it was collected or as required under applicable law.

We may retain anonymised information for research, analytics, fraud prevention and other legitimate business purposes.

Your Rights

You may access, rectify and update your personal data through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

If you provide personal information relating to another person, you represent that you have the authority to do so and permit us to use such information in accordance with this Privacy Policy.

You consent to receiving communications from us, our affiliates, business partners, technology partners, marketing channels and other authorised third parties through SMS, messaging applications, calls and email.

You may withdraw your consent by contacting us and clearly mentioning "Withdrawal of Consent for Processing Personal Data" in your communication.

We may verify such requests before acting upon them. Withdrawal of consent will not be retrospective and may affect the availability of services that require such information.

Changes to this Privacy Policy

Please review this Privacy Policy periodically for updates. Cozy Capsules reserves the right to modify or update this Privacy Policy at any time to reflect changes in information practices, legal requirements or business operations.

We may notify users of significant changes through the Platform, email, SMS or other communication methods as required under applicable laws.