1. Cancellation by Guest
Guests may cancel their booking by contacting us through the details provided in the booking confirmation. Refund eligibility depends on the timing of the cancellation.
2. Cancellation More Than 14 Days Before Check-in
Cancellations made more than 14 days prior to the scheduled check-in date are eligible for a full refund of the booking amount, excluding any payment gateway or transaction charges.
3. Cancellation Within 14 Days of Check-in
Cancellations made within 14 days of the check-in date may be subject to cancellation charges, and the refund amount, if any, will be determined at the sole discretion of Cozy Capsules.
4. No-Show Policy
Guests who fail to arrive on the scheduled check-in date without prior notice will be considered a "No Show". No refund will be provided in such cases.
5. Early Departure
No refund will be issued for unused nights or services if a guest chooses to check out earlier than the confirmed reservation period.
6. Cancellation by Cozy Capsules
In the unlikely event that Cozy Capsules is unable to honor a confirmed booking due to unforeseen circumstances, guests will receive a full refund of the amount paid.
7. Refund Processing
In case any refund is approved by Cozy Capsules, the refund amount will be credited only to the original payment method used during the booking process.
Refunds are generally processed within 14 business days from the date of approval. However, the actual credit timeline may vary depending on your bank, card issuer, or payment service provider.
8. Payment Gateway & Processing Charges
Payment gateway charges, transaction fees, bank processing charges, and any non-refundable third-party fees may be deducted from the refundable amount wherever applicable.
9. Special Packages and Promotional Offers
Bookings made under promotional offers, discounted packages, festive season offers, group bookings, or special event reservations may be subject to separate cancellation and refund conditions. Guests are advised to review the applicable terms before confirming the reservation.
10. Pet Friendly Accommodation Policy
Cozy Capsules is a pet-friendly property and welcomes guests travelling with their pets. To ensure a comfortable experience for all guests, the following conditions must be observed:
- Pets must be kept on a leash or under proper control at all times when other guests are present in common areas.
- Pets are not permitted to use mattresses, beds, bedding, pillows, or furniture intended for guest use. Guests are requested to bring suitable bedding or sleeping arrangements for their pets.
- Pet owners are responsible for cleaning up after their pets. Any pet waste, including urine or feces inside cottages, rooms, or common areas, must be cleaned immediately by the pet owner.
- Pet owners shall be fully responsible for any damage caused by their pets to property, furniture, fixtures, landscaping, or belongings of other guests.
- Pets that display aggressive or disruptive behavior may be required to be removed from the premises at the discretion of management.
11. Contact Us
For any questions regarding cancellations, refunds, or pet accommodation policies, please contact Cozy Capsules using the contact information provided on our website.
By making a reservation with Cozy Capsules, you acknowledge that you have read, understood, and agreed to this Refund Policy and Pet Friendly Accommodation Policy.
